Custom email addresses

Receiving messages from your domain

To have Fred receive emails from your own custom address (e.g. support@yourcompany.com), add your custom email address in settings and then follow the instructions to forward emails from that address to Fred's inbox.

Sending messages from your domain

To prevent abuse, we manually approve custom sending domains. Once you've added a custom address and configured email forwarding, we'll review your settings and approve your domain for sending.

Once approved, Fred's replies will be sent from your own email address. Before approval, all outbound emails will come from your @prioritysupport.net address issued on signup.

To confirm you have access to this email address, you may receive an email from our email delivery partner, Postmark, asking you to confirm your Sender signature. This is normal — click the link in the confirmation email they send you.