Simple customer support for small teams.
Save time and engage with all your customer emails in a single app.
A fresh take on customer support 👏
We believe email based support creates a more sustainable experience for small teams. Live chat systems place a lot of expectation on your team and customers get upset if you don’t respond in real-time.
Most email ticketing systems suck, so we built Happi to be a joy to use. It has just enough features to help you respond quickly and effectively, making it really snappy and easy to use.
A shared inbox for your team ✉️
Keep everyone on the same page, every conversation is stored in a single, secure app. Any member of your team can see the full history with customers and work together to provide exceptional support.
Happi’s core application is free, open-source software. You can run it on your own servers, or pay a small monthly fee to use our cloud based app. With either hosting method, because our codebase is public, we believe this gives complete transparency and holds us accountable to our use of your data and ensures we act with privacy and security at front of mind.
Everything comes as standard.
Happi was built for small teams just like yours, we don’t lock features behind expensive upgrades.
- Get instant notifications when customers send messages.
- Happi accepts and lets you attach your own files to messages.
- Upload your logo and customise your email templates.
- Use your own (firstname.lastname@example.org) domain to send/receive messages from.
- Save time by scripting your common responses and click a button to instantly reply.
- Easily embed this into your website/app for a slicker support experience.
- Configure thresholds for auto-detecting spam and easily block mallicious senders.
Hosted FAQs page
- Create a hosted knowledge base containing all your frequently asked questions. Coming soon!
“Happi is really slick! Works great on mobile and is a much nicer way of engaging with customers compared to the enterprise tool we were using before.”