Getting started

This guide walks you through setting up Fred, your AI support employee, from connecting an email address to letting him handle your inbox.

How does Fred work?

Fred picks up customer conversations from a support email address and/or through the support widget embedded in your website or app.

When a customer emails, Fred reads the message, checks his training material and past conversations, and drafts a reply. If he's confident, he can send automatically. If he's unsure, he puts it in your review queue so you can approve, edit, or respond yourself.

Setting up Fred

1. Connect an email address — Give Fred an inbox to monitor. You can use the default @prioritysupport.net address or set up your own domain (e.g. support@yourcompany.com).
2. Forward your support email — Route incoming messages from your email provider to Fred's inbox.
3. Train Fred with your docs — Upload product documentation, FAQs, and guides so Fred understands your business.
4. Review and correct — Fred starts in review-first mode. Every reply he drafts goes to your review queue. Edit his drafts and he'll learn your tone and preferences over time.
5. Enable auto-send — Once you trust Fred's responses, turn on auto-send for confident replies. You can dial this up or down at any time.

Account verification

To ensure all email Fred sends lands in your customers' inboxes and not spam, we verify each account before enabling outbound sending. This may take up to 24 hours on weekdays, or the Monday following a weekend.