Changelog

Enhanced Message Tracking & Widget Improvements

Delivery Tracking Enhancements

We’ve made several improvements to our delivery tracking system to provide more reliable and detailed information about message delivery status, ensuring you know exactly when your communications reach your customers.

Open Tracking Now Available

You can now see when recipients open your emails, providing valuable insights into customer engagement and helping you better understand response patterns.

Message Composer Formatting Fixes

We’ve fixed issues with bullet points and numbered lists in the message composer, making it easier to create well-structured communications with proper formatting.

Happi Widget ShadowDOM Implementation

The Happi Widget now uses ShadowDOM, which prevents it from interfering with CSS from your external web pages. This major improvement ensures that the widget integrates seamlessly with your website without causing any styling conflicts.

New AI Features

AI Spam Agent (Live!)

Our smart AI now filters out irrelevant messages and cold emails that traditional spam filters miss. Your inbox stays focused on real customer inquiries, saving you valuable time and attention.

No more getting emails from random people who want to sell you stuff. No more newsletters, cold sales pitches, or spam.

Knowledgebase Builder (Live!)

Simply upload your documents (like PDFs or Word files) and our system automatically creates a searchable knowledge base. Technical documentation is now code-aware, helping our AI provide more accurate support for your specific product features.

AI Reply Writer (Live!)

When you receive a customer question, our AI assistant drafts thoughtful responses based on your knowledge base. Review, edit if needed, and send - cutting response time while maintaining your personal touch.

Previous Reply Memory (Live!)

Our system now remembers how you’ve answered similar questions in the past. The AI learns from your best responses to help maintain consistency in your customer communications without you having to remember every previous interaction.

Manual Spam Flagging (Coming Soon!)

We’re about to release a simple way for you to mark messages as spam when our AI misses them. This helps train the system to get even better at protecting your inbox from unwanted messages.

All these features work together to help you deliver exceptional customer support while spending less time on it - exactly what busy founders and small teams need!

Auto-Archive Feature

We’re excited to introduce our new auto-archive functionality designed specifically for busy accounts. This powerful feature allows you to automatically archive threads in bulk based on customizable criteria such as age, status, or tag.

Key benefits:

• Clear your workspace - Keep your active inbox focused on what matters right now
• Customizable rules - Set up criteria that work for your specific workflow
• Batch processing - Archive hundreds or thousands of threads at once
• Easy retrieval - Archived messages remain searchable and accessible when needed

For teams handling high volumes of messages, this feature significantly reduces inbox clutter while ensuring no communication is ever lost.

Email Format Improvements & Bug Fixes

Email Format Enhancement

Emails are now sent using the more professional “name + email address” format, improving deliverability and recipient experience. Your customers will now see messages coming from “Your Name your.email@domain.com” rather than just the email address alone.

General Improvements

This update includes several miscellaneous bug fixes and performance enhancements to make your Happi experience smoother, including:

• Improved email rendering across different clients
• Fixed issues with message search functionality
• Enhanced loading times for large inboxes
• Better handling of email attachments

These changes represent our ongoing commitment to making Happi the most reliable and efficient customer communication platform for your team.

Team Management & Domain Blocking

Team Member Removal

You can now remove team members from your account when necessary. This provides more flexibility in managing access to your Happi account as your team composition changes.

Domain Blocking Feature

We’re excited to introduce our new domain blocking capability. This powerful feature allows you to block entire domain names, ensuring all emails from specified domains automatically skip your inbox and go straight to the “Blocked” folder.

Benefits of domain blocking:

• Eliminate entire categories of unwanted messages at once
• Protect your inbox from spam domains
• Maintain a cleaner, more focused workspace
• Easily manage exceptions when needed

This feature is particularly useful for filtering out marketing emails, competitor communications, or known spam sources in bulk.

View Raw Email Source & HTML

We’ve added the ability to view the raw source and original HTML of inbound messages. This new feature gives you deeper insight into the technical details of emails you receive.

Key use cases:

• Troubleshoot rendering issues in complex HTML emails
• Verify email headers and authentication details
• Inspect message delivery path information
• Analyze email structure for integration purposes

This feature is especially valuable for technical teams who need to examine email metadata or diagnose delivery problems.

Teams Feature & Slack Integration

Teams Management

We’re thrilled to introduce our new teams functionality, allowing you to add members and set their roles within your Happi account. This feature enables better collaboration and workflow management for organizations of all sizes.

Role-based permissions include:

• Admins: Full account management capabilities
• Members: Day-to-day operations without administrative access

Slack Integration

Connect Happi directly with your Slack workspace to streamline your communication workflow. This integration allows you to:

• Receive notifications in Slack when new messages arrive

These features work together to create a more collaborative and efficient support experience for teams.

Onboarding is much easier!

To accomplish this we now provide teams with a yourname@prioritysupport.net email address on signup. This means it’s no longer necessary to connect up your own custom email with forwarding (but still fully supported).

Minor changes and improvements

• You can now search messages and customers to easily find what you’re looking for.
• New accounts now receive a series of ‘Getting started’ emails through to their Happi email account after signup.
• You now need to confirm your email address when signing up.
• You can now message our new support email support@happi.team with any questions or feedback
• Happi logo now displaying correctly in hey.com email client.
• Better display of HTML-only emails in messages.

Support Widget public release (v0.1.3)

You can now embed Happi directly into your website or webapp, to make it even easier for people to reach out for support or feedback. You can find out more info on how to use it in our help center.

Signups now open 🎉

We’ve reached the end of our closed launch and I’m feeling confident the current version of Happi is ready for public release. Anybody can create an account and simplify their customer support.