Changelog

New AI Features

AI Spam Agent (Live!)

Our smart AI now filters out irrelevant messages and cold emails that traditional spam filters miss. Your inbox stays focused on real customer inquiries, saving you valuable time and attention.

No more getting emails from random people who want to sell you stuff. No more newsletters, cold sales pitches, or spam.

Knowledgebase Builder (Live!)

Simply upload your documents (like PDFs or Word files) and our system automatically creates a searchable knowledge base. Technical documentation is now code-aware, helping our AI provide more accurate support for your specific product features.

AI Reply Writer (Live!)

When you receive a customer question, our AI assistant drafts thoughtful responses based on your knowledge base. Review, edit if needed, and send - cutting response time while maintaining your personal touch.

Previous Reply Memory (Live!)

Our system now remembers how you’ve answered similar questions in the past. The AI learns from your best responses to help maintain consistency in your customer communications without you having to remember every previous interaction.

Manual Spam Flagging (Coming Soon!)

We’re about to release a simple way for you to mark messages as spam when our AI misses them. This helps train the system to get even better at protecting your inbox from unwanted messages.

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All these features work together to help you deliver exceptional customer support while spending less time on it - exactly what busy founders and small teams need!

Onboarding is much easier!

To accomplish this we now provide teams with a yourname@prioritysupport.net email address on signup. This means it’s no longer necessary to connect up your own custom email with forwarding (but still fully supported).

Minor changes and improvements

• You can now search messages and customers to easily find what you’re looking for.
• New accounts now receive a series of ‘Getting started’ emails through to their Happi email account after signup.
• You now need to confirm your email address when signing up.
• You can now message our new support email support@happi.team with any questions or feedback
• Happi logo now displaying correctly in hey.com email client.
• Better display of HTML-only emails in messages.

Support Widget public release (v0.1.3)

You can now embed Happi directly into your website or webapp, to make it even easier for people to reach out for support or feedback. You can find out more info on how to use it in our help center.

Signups now open 🎉

We’ve reached the end of our closed launch and I’m feeling confident the current version of Happi is ready for public release. Anybody can create an account and simplify their customer support.