AI-Powered
Customer Success
for small teams
Happi helps founders deliver exceptional customer experiences without sacrificing product development time.
The Challenge
Customer Support Shouldn't Eat Your Development Time
Small SaaS teams face unique support challenges that enterprise solutions don't address.
-
Constant Context Switching
- Jumping between development and support tasks destroys productivity and focus.
-
Spam & Cold Emails
- Wasting valuable time sorting through irrelevant messages and sales pitches.
-
Inconsistent Knowledge
- Support knowledge scattered across docs, emails, and team members' heads.
-
Immediate Response Pressure
- Live chat creates anxiety and constant interruptions to your workflow.
-
Limited Team Collaboration
- Makeshift solutions like shared Gmail accounts create support blind spots and missed messages.
The Solution
Purpose-Built for Technical Founders
Happi is designed specifically for small SaaS teams who need to balance product development with customer success.
Not Just Another Helpdesk
Unlike enterprise support tools, Happi is designed for the unique challenges of small teams who need to balance product development with customer success.
AI That Works For You
Our AI tools are specifically designed to reduce support workload, not just add fancy features. We help you spend less time on support, not more.
Email-First Approach
We focus on email support rather than live chat, helping you manage customer expectations better and reducing the pressure to respond instantly.
Features
AI-Powered Tools That Save You Time
Our intelligent features work together to streamline your customer support workflow.
AI Spam Agent
Advanced filtering beyond basic rules to eliminate irrelevant and cold emails that waste your time.
-
Learns from your responses to improve over time
-
Filters out cold outreach and sales pitches
-
Identifies actual customer inquiries with high accuracy
Knowledgebase Builder
Upload documents like PDFs to build a comprehensive knowledge base that your AI assistant can reference.
-
Code-aware knowledge base for technical products
-
Automatically indexes and makes searchable all your docs
-
Provides agents with feature-specific insights
AI Reply Writer
Automate the drafting of support messages based on past interactions and your knowledge base.
-
Suggests personalized responses based on context
-
Learns your tone and style over time
-
Saves time while maintaining a personal touch
Collaborative Inbox
Connect your support email or domain to receive all emails through a shared team inbox.
-
Multiple team members can respond using a single email
-
Notifications via email or Slack integration
-
Complete visibility into all customer communications
Benefits
Get Back 5+ Hours Every Week
Transform customer support from a burden to a strategic advantage for your business.
Hours Saved Weekly
Reclaim your development time by automating repetitive support tasks.
Support Coverage
AI helps you provide round-the-clock support without being always on.
Customer Satisfaction
Deliver better support experiences with consistent, knowledgeable responses.
Reinvest Time in What Matters
With Happi handling your customer support, you can focus on what you do best: building and improving your product.
Ship More Features
Use your reclaimed time to build the features your customers are asking for.
Grow Your Business
Focus on marketing and growth initiatives instead of being stuck in the support inbox.
Reduce Burnout
Eliminate the stress of constant context switching between development and support.
Time Saved with Happi
Weekly
Tasks
Switches
Everything else comes as standard.
Happi was built for small teams just like yours, we don't lock features behind expensive upgrades.
-
Notifications
- Get instant notifications when customers send messages.
-
Attachments
- Happi accepts and lets you attach your own files to messages.
-
Customised templates
- Upload your logo and customise your email templates.
-
Custom domains
- Use your own (support@myapp.com) domain to send/receive messages from.
-
Canned responses
- Save time by scripting your common responses and click a button to instantly reply.
-
Support widget
- Easily embed this into your website/app for a slicker support experience.
-
Spam protection
- Configure thresholds for auto-detecting spam and easily block mallicious senders.
-
Hosted FAQs page
- Create a hosted knowledge base containing all your frequently asked questions. Coming soon!
“Happi is really slick! Works great on mobile and is a much nicer way of engaging with customers compared to the enterprise tool we were using before.”